- Why should you buy from us ?
We pay particular attention to the choice of our products and to the relationship between our company and our customers.
- 100% secure online ordering with Stripe credit card.
- Follow-up of your orders on our site.
- Competent and professional customer service
- at your disposal 6 days a week.
- Thousands of people already trust us!
- How do I place an order ?
Our online store is open 24 hours a day, every day of the week. The ordering process consists of several steps:
1- Cart: check the content of your order. At this stage you can modify the quantities.
2- Customer information: enter your personal information and delivery address.
3- Delivery: choose the delivery method you want according to the choices that are proposed to you.
4- Payment: you are offered several methods of payment, you choose. You can check the content of your order on the summary (item(s) and optional service(s), mode and shipping costs).
5- Order Confirmation: to be sure that your order has been registered you must reach this step. You can now print your order confirmation. You will also receive a confirmation by e-mail with your order reference and tracking number.
- How long does it take to process an order ?
A complete order, available in stock and validated by credit card is processed between 24 and 72 hours.
Orders are prepared from Tuesday to Friday, when all products are available. In case of unavailability of an item, your order will be prepared as soon as we receive it. Our items are shipped from several shipping centers.
Therefore, it is possible that you will receive your order in several packages.
- How can I track my order ?
As soon as your payment is validated, we transmit your order to one of our partners or fulfillment centers, from where your item will be shipped. You will then receive an email with an order number to track your order from our website. For more information about this, please visit our track my order
- How do I cancel my order ?
To cancel your order, we invite you to contact the customer service by e-mail.
- How can I use a coupon code on the website ?
If you have a valid promo code, enter it in the "Promo Code" box during the checkout process, and click "Apply".
- What are the delivery times ?
Due to the exclusivity of some products, delivery time may take 4 to 9 business days excluding shipping. In very exceptional cases (postal strike, end of year celebrations,...) it can be a little longer. In any case, if your package does not arrive at its destination after 8 weeks, we will send it back to you or give you a full refund. Rest assured, this has never happened.
More details: New 2023 products, sale products, pre-orders and monthly selections are occasionally subject to flash offers organized with our partners. Due to the number of orders to be processed and to offer you attractive prices, delivery times are significantly longer.
- What are the delivery costs ?
The delivery is at our charge, it is totally free. This one is ensured by our partners, namely: Royal Mail, Hermes, UPS etc..
You have the possibility to subscribe to a PREMIUM option to benefit from an additional insurance.
- What precautions should be taken during delivery ?
Upon receipt of your order, it is important to verify that your package has not been damaged during transport and that the product is in perfect condition (and, if necessary, to note this detailed damage on the carrier's delivery note). This verification must be done at the time of delivery and in the presence of the driver. We recommend that you keep the packaging, which can be useful in the event of a return of the product, and are essential if you wish to benefit from your right of withdrawal.
- My package has been shipped but I still haven't received it, what should I do ?
First, check the tracking of your package via the link to your tracking interface that was sent to you by e-mail after your order. If it is indicated in the course of delivery, we invite you to wait until the date of delivery. If your package is pending with the carrier, we invite you to collect it at the address indicated on the delivery notice. We also ask you to verify on your order tracking that the delivery address indicated on your order is correct.
If the delay seems long, don't worry: your order is on its way to your home.
- I received an item that does not match my order, what should I do ?
Before contacting us, please check your order confirmation to see if the product you ordered is different from the one you received. If the item received is indeed different from the one you ordered, please contact the customer service by e-mail.
- I am missing an article, what to do ?
Your order may be shipped in multiple packages. Check your order confirmation email to make sure you don't have multiple tracking numbers from our carrier. If all the packages have arrived and you still don't have all your products, contact customer service by e-mail.
If it is about missing battery(ies) thank you to refer to the note written on the chat. Your order will arrive in two separate packages due to the new European legislation.
- What if my product has a manufacturing defect ?
We do our best to ensure that your order is delivered intact and in accordance with the instructions. However, if you receive a defective product, contact us and we guarantee to find a winning solution for you.
- How do I exercise my right of withdrawal ?
According to the article: L 121-21 to L 121-21-8 of the Code of consumption you have a 14 days deadline in order to turn over the articles not being appropriate to him, subject to the respect of the conditions stated in our policy of refunding, in the contrary case we cannot unfortunately offer you a refunding or an exchange.
- Who pays for the return of my order ?
You are responsible for return shipping costs.
- What payment methods do you accept ?
We accept all credit cards. Our business is growing and you will soon be able to pay via Amazon Pay, the latest payment solution. For simplicity, we do not accept bank checks or SEPA transfers.
- My credit card payment is refused, what should I do ?
First, check that the expiration date of your card has not passed. Secondly, check that you have entered your name AND your first name in the appropriate field. If your bank transaction is refused, it may be that the authorized limit has been exceeded. To be sure, we invite you to contact your bank to check the amount of this limit.
- When is my card charged ?
We debit your card within 24 hours for security reasons.
- Is the information I provide confidential ?
- Service schedule
The after-sales service is available from Monday to Saturday by e-mail.
- I have a problem with my product, what should I do ?
Please contact our After Sales Service from Monday to Saturday from 9am to 12pm and from 2pm to 6pm by e-mail. (except on public holidays)